www.estampkarnatka.com has a policy of upfront payment, at the time of placing the order for legal documentation, eStamps and other related services.
We do not encourage for an additional service after the initial order. For additional services, we encourage you to place a new order.
Please note that in case the Payment has been made by way of installments if applicable for any services, once the first installment is paid, there cannot be any cancellation request or Refund of any Installment Paid.
After placing an order, if the Customer wishes to cancel the order, the Customer shall WhatsApp on +91 70192 14865 along with the order no that need to be cancelled, customer name, services ordered, order amount and can ask for cancellation of the order by mentioning a valid reason within 1 hours of placing the order.
Notwithstanding anything stated above, nothing in this Cancellation Policy shall be applicable to the following categories of document:-
- We have Quick delivery services available sometimes on checkout. If “Same Day Delivery” or “Next Day Delivery” is chosen for any particular order
- If one hours have elapsed from the time of Placing the Order.
- If the Cancellation is owing to the fault of the Customer.
The Request for cancellation in the aforesaid circumstances shall not be entertained.
- Any request for refund has to be initiated by sending an email to firstname.lastname@example.org. Any request for refund owing to a mistake or error attributable to us shall be entertained within 24 hours of the document delivery.
- We will process your request within 15 to 25 business days of receiving all the information required for processing refund like reason for refund, bank details for processing request, etc.
- We would be unable to process any refund request owing to changes in your situation or your state of mind. However, depending on the circumstances, we would be able to credit your account, with an amount equivalent to the Order you wish to cancel, and you can use the same to avail any of our other services.
- Before processing any refund, we reserve the right to make the best effort to complete the service.
- Please note that in no event shall any fees paid as Government Fees, Stamp Duty and other charges paid to third party vendors be refunded.
- Third Party Service Providers: While we take all reasonable steps, to ensure that the order is delivered in a timely manner, there might be some delay when we use the services of Third Party Service Providers. Please note that we are not responsible for the handling of the document by the said Service Providers, or in case of delay in receipt of the document, owing to the delay or deficiency of service attributable to the Service Providers.
In case of any conflict between this policy and our Terms of Service, the latter shall prevail.